Refund policy

Refund Policy — Digital Products

All products offered in our store are digital goods, including gaming currencies, application subscriptions, game accounts, and virtual items. Due to the nature of digital delivery, the following refund conditions apply.

Eligible Grounds for a Refund

A refund may be issued in the following cases:

• The product was not delivered following a confirmed payment.
• An incorrect product was delivered, differing from what was ordered.
• The provided data was invalid or non-functional at the time of delivery.

All refund claims must be submitted within 24 hours of receiving the product.

Non-Eligible Cases

Refunds will not be issued under the following circumstances:

• The product was successfully delivered and used.
• The account was suspended or banned by the respective platform after delivery.
• The currency, items, or subscription content were spent or consumed.
• The customer violated the terms of service of the game or platform.
• The issue was caused by the actions of a third party.
• The customer changed their mind after a successful delivery.
• The subscription completed its full duration and expired normally.

Our store bears no responsibility for changes in game or platform policies, technical issues on the part of developers, loss of account due to the customer's own actions, or any events occurring after a successful and confirmed delivery.

How to Submit a Claim

If you believe your case qualifies for a refund, please contact us within 24 hours of delivery and include the following:

• Your order number
• A description of the issue
• Supporting evidence

Each request is reviewed individually. The store reserves the right to make the final determination regarding the validity of any claim.

Acceptance of Policy

By completing a purchase, the customer confirms that they have read and agreed to this refund policy in full.